EMBRACE CARGO PANTS - BEIGE

RETURN AND EXCHANGE POLICY

Our goal is that you will be completely satisfied with the product or the products you purchase at Embrace. If you order from the website you have a right to regret your purchase within 30 days from receiving the product.

If you want to exchange or return, please contact our customer support team info@embracejeans.com with information about your order and that you wish to return/exchange your product(s).

Please note if you are using our return label, we will charge 9 EUR when refunding you. If you make an exchange there is no charge.

For approved returns, the following are required:

• The return must be shipped to us, no later than 30 days from the time you received your order.
• The product must be in ordinary condition (with label on,, free from animal hair, without wear, without stains, etc.)
• We do not accept returns of underwear and socks where any sealing is broken, nor where labels are removed. 
• Upon return, the money will be refunded in the same way as you paid. 
• Refunds are only made when the return is received and approved by us.

Follow the steps below when making a return/exchange:

1. 1. Contact our customer support team with information about your order and that you wish to return/exchange your product(s).
   
   
2. 2. Our support will send you the return label and return form via email.
   
   
3. 3. Print out the return label and return form.
   
   
4. 4. Fill out the exchange form, indicating how you would like us to handle your return/exchange.
   
   
5. 5. Attach the return label on the outside of your packages and put the return form inside.
   
   
6. 6. Drop your package off at a suitable postal office.
   
   
7. 7. As soon as we have received and handled your package, we will refund your money in the same way as you paid. If you want to make an exchange, we will send out your new product(s) as soon as the return is handled. 

We handle all returns in the order they come in, and if you have any questions please contact us to get in touch with our customer service. 

Return of campaign products:

In the case of a return of campaign products (for example 2-for1) the following applies:

• If you return the product(s) you got for free there will be no refund.
• If you return one or more of the products you paid for, will your invoice be corrected to the value of the product(s) you keep.

Product complaint:

In the event of a defect product, we ask you to send a picture and information about your order to our customer service info@embracejeans.com and we will help you with the matter.